Welcome to mabcx
Driving business through customer centricity
Does it feel like your customers are talking more about your competition than before?
Do your customers only buy the specialized products/ services from you and everything else from the others?
Do you offer a great product or service at a competitive price, but your business still isn't going anywhere?
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It's a stretch for everyone these days to keep up with changing customer expectations.
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Your customers have a choice and they exercise that choice.
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It's a step change. We are living in a different paradigm.
For many great organizations the changing expectations of customers poses a threat to their businesses. If you answered at least one question with 'Yes' - you are in good company.
We live in the amazon world and whoever your customer is, a buyer at another company or the end customer, they all want more from you than just your product.
"Too often, we are our own worst enemy. And it could be so easy"
""Our customers want everything right now and over digital channels"
"The relationship with our customers is more fragile than ever"
"a good product in itself does not seem to be enough anymore"
The challenge:
Finding customer loyalty in a disrupted world
Loyalty
Loyalty
Loyalty
EASY TO DEAL WITH
ENJOYABLE
MEETING NEEDS
PRODUCT FOCUSED
EFFICIENT SALES & SERVICE
RELATIONSHIP
CX
Only those who are able to meet the needs, which a lot of companies do, offer efficient transactions, which not everyone can but also build deep relationships with customers can thrive in a world of commoditized products and ubiquitous competition
The Benefits of Customer Centricity don't need to be explained, but let's look at a few numbers
Customer-centric organizations are 60% more profitable than non-customer focused organizations (Deloitte)
74% of providers focus too much on their product features and technology (Gartner)
86% of buyers are willing to pay more for a great customer experience (PWC)
Yes, we can get your team's customer mindset to the next level in just 4 weeks!
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Does it feel like your customers are talking more about your competition than before?
​
Do your customers only buy the specialized products/services from you and everything else from the others?
​
Do you offer a great product or service at a competitive price, but your business still isn't going anywhere?
​
Our certified mabcx platform for small and medium sized companies helps
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understanding all the relevant points of interaction with your customers
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engaging everyone in your organization for the customer
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creating the best possible Customer Experience
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setting your company apart from your competition and sustainably supporting your company’s growth.
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boost customer focus
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rejuvenate your team’s spirit
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make your company stand out
Step 1
Creating awareness for the steps from early interest to post-purchase your customer takes when interacting with your company
Customer Journey
Step 2
Identifying the touchpoints along the customer journey that matter the most
Moments that Matter
Step 3
What your customers love and hate about you
Highlights & Lowlights
Step 4
