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ARE YOU READY TO TAKE YOUR TEAM'S CUSTOMER CENTRICITY
TO THE NEXT LEVEL?

Now accepting reservations for Fall 2023

Learn more...

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  • Exchange with fellow leaders

  • Think out of the box

  • Get fresh ideas

  • Change your angle

  • Plan your next move

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LEARN HOW OTHER LEADERS DRIVE CUSTOMER CENTRICITY

Download the registration form here

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  • 12 Leaders

  • Fortune 1000* 

  • B2B Services & Products

  • Organizations from 50 to 2,000 employees 

*We allow maximum 2 participants per company and make sure you won't meet a competitor.

ALLOW YOURSELF TO
THINK OUT OF THE BOX

People come up with their best ideas not necessarily when they are at work.

 
The Retreat is designed to get you into 'Big-Picture-Mode', yet we promise you will walk away with solutions and plans that can be translated into action immediately.

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REVELATIONS THAT CHANGE YOUR APPROACH

WE PROMISE TO GET YOU THINKING:
 

  • Compelling case studies from market leaders

  • Latest know-how from the world of CX 

  • Our own break-through approach of 'Transformation Mechanics'

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YOU NEED TO RETREAT FROM TIME TO TIME TO SEE CLEARLY

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Unfortunately, we do not offer Spa treatments* but an atmosphere that allows you to take a step back so that you can look at challenges from a different angle. 

*Yet we are located in Paradise Valley which is home to some of the best Spas in the U.S.

OUR PROMISE TO YOU:

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You will return home with fresh ideas and plans how to bring everyone in the organization better in sync to increase customer loyalty and thus customer lifetime value.

THE EXECUTIVE RETREAT IS FOR YOU IF YOU ARE

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  • a decision maker who has an influence on the company's strategy and direction and who wishes their team would exercise more empowerment and 'entrepreneurship'
     

  • a leader who brought their company to a certain size and sees better customer relationships as an opportunity for further growth
     

  • a senior expert who wants to dive deeper into employee and customer engagement to expand their toolbox

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"I’ve been to a few leadership conferences over the years and I would say the mabcx Executive Retreat is unlike any other professional development programs. It tought me how to reframe challenges and see them through a new lens. Hands down the most useful and incredible growth experience."

 

Ulrich Lenz

Former Global Lead of Customer Relations | BMW GROUP

3 days that make a difference

Day 1:

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  • Introduction & get-to-know

  • Case Study 1: "Best CX in class"

  • Creating the baseline

  • Guest Speaker

Day 2:

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  • Case Study 2: Navigating the Customer Journey

  • Transformation Mechanics

  • Change Leadership: Behaviors that make the difference

Day 3:

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  • Engaging the team and sustain performance 

  • Metrics & systems​

  • Creating the plan

"The CX Executive Retreat is one of the best opportunities to bring your business forward. It is action packed with meaningful case studies and allows the invaluable exchange between fellow leaders in a unique and casual setting."

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Randall Thompson

Author - Mentor - Speaker - Broker | theintelligentsmallbusiness.com

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You are in good hands,

3 senior coaches with combined 75 years of experience in the field

in good company,

12 executives from various industries, all with the intention to create the best experience for their customers

in a great place!

A special location that will enhance your ability to connect, learn and enjoy.

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Learn more about this amazing location for our Fall '23 session here.

Individual Leader

Airfare not included

$15k

Book your spot now and pay 12k

  • 2 night stay at the Hermosa Inn

  • 3 days of CX magic

  • All meals included

  • Transformation Mechanics Workbook

  • Access to world-class golf & award winning Paradise valley Spas

Leadership Team

Let's talk

  • Location tbd.

  • 3 days of CX magic

  • All the content from the retreat customized to your very specific situation

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