top of page
CX Team Assessment

Understanding and winning your team for the journey 

Who is this assessment for
  • Executive committee

  • Divisional leadership teams

  • Relevant decision-making bodies


All teams contribute to at least one customer touchpoint directly affecting the company’s customer experience.

What you will gain/learn
  • Your team’s overall perspective

  • How aligned they are in their perceptions 

  • Personal insights from each member


You will gain a level of awareness that allows identification of your blind spots and areas of opportunity.

What's in the report?
Screen Shot 2022-11-01 at 15.55.59.png
Screen Shot 2022-11-01 at 15.55.45.png
Screen Shot 2022-11-01 at 15.55.19.png
Screen Shot 2022-11-01 at 15.55.01.png
3 different indices give you maximum insight:


CX Maturity

Customer Focus Culture

Change Readiness

Detailed insights for every index & a self-guided exercise for your team*

*The report is self-explanatory but we recommend to book the 2 hour debrief with us when you sign up for the CX Team assessment.

Screen Shot 2022-11-01 at 15.56.23.png
Screen Shot 2022-11-01 at 15.55.31.png
Available in February 2023
bottom of page